Shuffle Housegrill
Shuffle Housegrill handles personal information with care when you use our website, make an enquiry, seek a reservation or otherwise interact with our venue. This policy explains, in general terms, the information that may be collected through those interactions and how it may be handled.
Last updated: 9 September 2026.
This policy applies to personal information collected through the Shuffle Housegrill website and relevant direct interactions with the venue.
01 / Information collection
This policy is intended to give a practical overview of how Shuffle Housegrill may handle personal information. It should be read with any information provided when you choose to give us details in a particular context. If something is unclear, you are welcome to contact us with a privacy question.
When you contact us or ask about a reservation, we may receive details you choose to provide, such as your name, contact details, group or booking-request details, and the content of your message. This may arise in connection with restaurant dining, an event enquiry, a card-lounge visit or an in-person poker-table experience. The particular information involved will depend on your request and what you decide to share with us.
Interactions with the website may generate technical or usage information made available through normal site operation, including general details about pages or links used. Where this information is collected, it may help us operate, protect and improve the website, identify issues and understand which information visitors find useful. We do not intend this policy to suggest that every type of website-use information is collected in every visit.
We may also receive information when you contact Shuffle Housegrill directly by email, phone or in person about an enquiry. We will handle the details reasonably needed to understand your request, communicate with you and provide relevant hospitality assistance. For privacy questions, you can contact us at [email protected] or call +61 439 812 764.
02 / Purpose
We may use personal information only in ways connected with the interaction, request or service context in which it is provided, together with reasonable operational and administrative needs.
Contact and request details may be used to respond to restaurant reservations and group enquiries, as well as questions about events, the card lounge and social, in-person poker-table experiences. They may also be used to communicate with you about the request you have made, including where we need further information to understand what you are asking for. Providing details does not guarantee availability, confirmation or a particular response time.
Information may be used to help maintain website functionality, address issues and understand, at a general level, how visitors use site content. This can assist Shuffle Housegrill in making visitor communications clearer and in improving hospitality services. We do not use this statement to suggest personalised advertising, automated decisions or any particular analysis practice beyond what is reasonably connected with operating and improving the website and venue service.
We may use information where reasonably necessary to maintain records, protect Shuffle Housegrill and its visitors, handle questions or concerns, or meet legal obligations that apply to us. This may include using relevant details to understand what has occurred in a communication and to manage the matter appropriately. We aim to take a measured approach and to use information only to the extent reasonably needed for these purposes.
03 / Information handling
We take a practical approach to sharing, protecting and keeping personal information. The points below describe that approach in broad terms, without creating promises about particular systems or fixed timeframes.
Disclosure
Personal information may be disclosed to people or organisations assisting Shuffle Housegrill to operate its website or respond to a request, where that assistance is reasonably connected with the relevant purpose. Information may also be disclosed where disclosure is required or permitted by law. We seek to limit any disclosure to what is reasonably needed for the particular activity, request or obligation, rather than sharing information more broadly than necessary.
Security
Shuffle Housegrill takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The safeguards appropriate to a request can depend on the information involved and how it is handled. While we take care with information in our possession, no method of online transmission or storage can be guaranteed to be completely secure. Please take care when deciding what information to send to us.
Retention
Information may be kept for as long as reasonably necessary for the purpose for which it was collected, to manage enquiries or records, or as otherwise required or permitted by law. The suitable period can vary according to the nature of the interaction and the information involved. When information is no longer reasonably needed, it may be deleted or de-identified where appropriate. We do not state a fixed retention period in this policy.
04 / Your choices
You may contact Shuffle Housegrill to request access to personal information we hold about you, or to ask for information to be corrected if you believe it is inaccurate, incomplete or out of date. We may need to verify your identity before responding, so that personal information is not provided or changed for the wrong person. To begin, email our privacy contact details with a short description of your request.
If you have a privacy question or concern, please get in touch so Shuffle Housegrill can consider it and respond appropriately. You can email [email protected] or call +61 439 812 764. Clear details about the interaction or information you are asking about can help us understand your concern and direct it to the right person at the venue.
05 / Contact
For a privacy question, concern, access request or correction request, please use the details below. You may contact us electronically, by phone or by post at the venue address.
Phone
+61 439 812 764Postal address
18 Lantern Lane, Surry Hills NSW 2010, AustraliaBefore you continue
Please confirm that you are 18 or over to explore Shuffle Housegrill’s restaurant and social card-lounge information.
